Membership rules & points usage

1. Eligibility & accounts

• The membership service is not available to children under 13. During new-member registration, we collect birth year and month to confirm minimum-age eligibility and provide birthday-month membership benefits.
• A member account may be created after completing the sign-in and contact-verification steps required by this website. Each account is for the member’s own use, and account information should be kept accurate.
• Membership accounts cannot currently be merged, transferred, or shared. Keep your sign-in details secure and contact us promptly if you suspect unauthorized use.

2. How points are earned

• After an eligible order is completed on this website, points are earned automatically based on the eligible amount. The eligible amount is generally based on qualifying food purchases, excluding taxes and delivery fees, and may exclude certain promotions or other non-qualifying amounts.
• The earning rate, tier multiplier, and points available for a particular order are determined by the information clearly shown at checkout, in the Member Center, and in any applicable promotion terms at that time.
• After coupons, points, or other discounts are applied, points are generally calculated on the remaining eligible purchase amount.
• If eligible points are recorded incorrectly because of a system issue, we will correct the record after verifying the order.

3. Points & store balance

• Points are loyalty rewards, not cash. They may be used only for eligible purchases as shown at checkout and cannot be withdrawn or exchanged for cash.
• Store Balance and points are separate accounts. Store Balance is prepaid spending value funded by the member. Top-up principal is credited to Store Balance; any promotional bonus awarded as points is credited to the points account and is not mixed with the prepaid principal.
• Once a top-up is completed, the top-up principal is added to the member’s lifetime spend and may contribute to a tier upgrade. The top-up principal itself does not also earn ordinary food-purchase points at the member tier rate; any top-up bonus is awarded separately under the applicable promotion terms.
• When Store Balance is later used to pay for an order, the eligible food-purchase amount still earns ordinary purchase points under the normal membership rules. However, because that prepaid principal was already added to lifetime spend when topped up, the amount paid with Store Balance is not added to tier-qualifying lifetime spend again.
• Top-up principal is generally not cash-withdrawable and is not returned to cash or the original payment method, except where required by law or where we verify a duplicate charge, payment error, system error, or similar issue. Store Balance also cannot currently be transferred to another member account.
• If an order paid with Store Balance qualifies for a refund, the refundable Store Balance amount used on that order is generally restored to the same member’s Store Balance rather than converted to a cash refund. The Refund Policy and the actual reason for the refund continue to govern the final treatment.
• Some specials, bundles, or promotions may not be eligible for point redemption. The amount actually redeemable and any applicable limits will be shown at checkout.

4. Refunds, cancellations & point adjustments

• When an order is fully refunded, points earned from that order will be reversed and points actually redeemed on that order will be restored accordingly.
• For a partial refund, points are adjusted based on the refunded items or amount, the remaining eligible spend, and applicable promotion rules. Any refundable Store Balance used on the order is restored to Store Balance; because that prepaid principal was already counted at top-up, the same balance-funded amount is not deducted from tier-qualifying lifetime spend a second time. Tier spend is adjusted only for the non-balance portion that was actually added by the order.
• Where we have reasonable grounds to believe an account is involved in fraud, exploitation of a system defect, abusive reward activity, or other serious misuse, we may suspend affected benefits or the account as reasonably necessary while we investigate. You may contact us if you believe the action was taken in error.

5. Membership tiers & benefits

Current membership tiers are Bronze, Silver, Gold, and Platinum. Tier status is based on the member account’s lifetime spend. For ordinary orders, tier-qualifying spend is generally the eligible food amount after discounts and before tax, excluding redeemed-point value and the portion paid with Store Balance because that prepaid principal was already counted when the top-up was completed.

• Tier status is recalculated after an eligible order or Store Balance top-up is settled. If a refund, order amendment, or other settlement adjustment reduces lifetime spend, the tier is recalculated from the adjusted lifetime spend.
• In addition to different point earning rates, tiers may receive tier-upgrade coupons, member-only promotions, or other benefits. The Member Center and applicable promotion terms govern the specific benefit available at the relevant time.

6. Referrals & rewards

• A referrer may be entered only during the new member’s initial registration flow. After the new member enters the referrer’s member email, the system binds the referral to that member account. Once submitted or skipped, a referral cannot later be added or changed.
• The email is used only to identify the referrer during registration. The referral is actually bound to the referrer’s member account, so a later email change does not alter an existing referral relationship.

• After the referred member completes an eligible ordinary order, the referral reward is calculated from the order’s eligible new spend. Discounts, redeemed points, and Store Balance used on that order are excluded from the referral-reward base so the same prepaid funds are not rewarded twice at top-up and again when spent.
• When the referred member tops up Store Balance, the top-up amount itself is treated as new spend and the referrer earns points at the current referral rate. When that Store Balance is later spent, the balance-funded portion does not generate another referral reward.
• If an ordinary order is refunded or amended and the eligible spend is reduced, referral rewards already issued are reversed or adjusted accordingly. Referral rewards also remain subject to the applicable promotion terms and anti-abuse rules in effect at the time.

7. Changes to these rules

We may update these membership rules for operational, product, or legal reasons. Updated rules apply to future use and transactions from the stated effective date and generally do not retroactively change completed-order settlements. For material changes affecting existing points, coupons, or other significant member benefits, we will explain the effective date and treatment through the website, Member Center, email, or another reasonable method.

8. Contact us

For questions about your member account, points, referrals, or membership benefits, please contact SANQIN RESTAURANT through the website’s Contact page.